All postal cakes are made and delivered by courier within 48 hours to all locations within mainland UK free, if purchased before 2pm Monday to Friday. Cakes required for a Monday will be delivered on Saturday to avoid disappointments as their is no delivery option for Sundays.
Kindly contact us if you require further clarification.
We take great care in creating your cakes. However in the unlikely event that we fall short of expected standards or if there are any issues with your order, please inform us within two hours of receiving your cake(s). Also, so that we can rectify any issues and better avoid future mistakes, kindly take a picture or keep a sample of the cake as this will also help us in the resolution. Where posible we will rectify the issue. If not, a refund will be processed. A full or partial refund may be given and this is determined by the nature of the issue.
This will be discussed with the paying client.
This does not affect your statutory rights.
We understand unforeseen occurrences can result in you cancelling your event. In such cases, your order can be cancelled
by giving five (5)days notice before the delivery/pick up date. In the case of postal cakes, cancellation notification MUST be given within 2 hours of the purchase.
Special novelty and wedding cakes require a 4 weeks notice period.
Where the appropriate notice is given and agreed to by us and you the customer, any refunds will be processed within 3 working days.